One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer guidance, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the world wide web to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider provides any additional services. For instance, some of these business owners provide applications to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.