One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources which may be used on the world wide web to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure that they are content with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to look into whether your online reputation management system supplier provides any extra services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.