One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system provider offers any additional services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.