One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that simply as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system supplier offers any additional services. By way of example, some of these business owners offer software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make certain that you find a company that provides a fantastic experience no matter what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more positive business experience for everyone.