One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider provides any extra services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.