One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that simply as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system supplier provides any additional services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.