One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that may be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system supplier offers any additional services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find a company that offers a fantastic experience regardless of what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That can allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.