One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which may be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners seem to think that just as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier provides any additional services. For example, some of the business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be certain that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.