One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are content with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier provides any additional services. For example, some of these business owners offer software to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find a company that provides a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That can help you have a better experience with every individual, which will translate into a more positive business experience for everyone.