One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the world wide web to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier provides any additional services. By way of example, some of these business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everybody.