One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that may be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system supplier provides any extra services. By way of example, some of these business owners offer software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everybody.