One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier offers any additional services. For example, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.