One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that may be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider provides any additional services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not probable that many people will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everybody.