One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to look into whether your online reputation management system supplier provides any additional services. By way of example, some of these business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will help you have a better experience with each person, which will translate into a more favorable business experience for everyone.