One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier provides any additional services. By way of instance, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make sure that you find a company that provides a good experience regardless of what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That can help you have a better experience with each individual, which will translate into a more positive business experience for everybody.