One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager support. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider provides any additional services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.