One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any extra services. For example, some of these business owners offer software to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find an organization that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everybody.