One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system supplier provides any additional services. For instance, some of the business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That can help you have a better experience with each individual, which will translate into a more positive business experience for everyone.