One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any additional services. For instance, some of the business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not probable that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be certain that you find a company that offers a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That will help you have a better experience with each person, which will translate into a more positive business experience for everyone.