One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system supplier offers any extra services. By way of example, some of the business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.