One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to look into whether or not your online reputation management system supplier provides any additional services. For instance, some of the business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that many folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find an organization that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.