One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are satisfied with the service they get. But some business owners seem to think that just as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any extra services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.