One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are content with the service they get. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system provider offers any additional services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find a company that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.