One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, would like to look into whether your online reputation management system provider provides any extra services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with each person, which will translate into a more favorable business experience for everybody.