One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any extra services. By way of example, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can help you have a better experience with every individual, which will translate into a more positive business experience for everybody.