One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that may be used on the world wide web to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether your online reputation management system provider offers any extra services. For example, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.