Communications Coordinator, Reputation Management

One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:

“Even if I can’t personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”

Here is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.

I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.

If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.

The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.

You will, naturally, would like to look into whether or not your online reputation management system supplier provides any extra services. By way of instance, some of the business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that many people will be interested in using it.

So if you’re looking to get a poor review chance website up and running, make certain that you find a company that offers a good experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.