One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider offers any extra services. By way of example, some of these business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can help you have a better experience with each individual, which will translate into a more favorable business experience for everyone.