One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the world wide web to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that just as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider offers any extra services. For instance, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that provides a fantastic experience no matter what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That can allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.