One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether your online reputation management system supplier offers any extra services. By way of instance, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find an organization that provides a good experience no matter what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.