One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system provider offers any extra services. By way of example, some of the business owners offer software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.