One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier provides any additional services. For example, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.