One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any extra services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that offers a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everybody.