One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners seem to think that just because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system supplier offers any extra services. For example, some of these business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find an organization that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everybody.