One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are content with the service they receive. But some business owners appear to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider provides any additional services. For instance, some of these business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that provides a good experience no matter what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will help you have a better experience with every individual, which will translate into a more positive business experience for everyone.