One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure they are content with the service they get. But some business owners seem to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier provides any extra services. For instance, some of the business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find an organization that offers a good experience no matter what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everybody.