One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to market your company. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider provides any additional services. By way of example, some of these business owners provide software to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will allow you to have a better experience with each individual, which will translate into a more positive business experience for everybody.