One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide advice, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier offers any extra services. By way of example, some of the business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find an organization that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.