One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they get. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier offers any additional services. For example, some of these business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everybody.