One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, would like to look into whether your online reputation management system provider offers any extra services. By way of example, some of these business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find an organization that provides a good experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can help you have a better experience with each person, which will translate into a more favorable business experience for everybody.