One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s extremely important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that just as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier offers any extra services. By way of instance, some of these business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make certain that you find an organization that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will help you have a better experience with every person, which will translate into a more favorable business experience for everybody.