One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to help make sure they are content with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system provider provides any extra services. For example, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make sure that you find an organization that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.