One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that may be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any additional services. For instance, some of these business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find a company that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you want if they were a client. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everybody.