One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any extra services. By way of example, some of the business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everybody.