One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The answer that I get each time is usually a positive one. The reason for this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system provider provides any additional services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that many folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.