One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is extremely important to follow up with them to make sure they are content with the service they receive. But some business owners appear to think that just as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether your online reputation management system provider provides any extra services. By way of instance, some of the business owners offer software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find an organization that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.