One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any additional services. By way of instance, some of the business owners offer software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make certain that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That can help you have a better experience with each person, which will translate into a more favorable business experience for everyone.