One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which may be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any extra services. By way of instance, some of the business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find a company that provides a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.