One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that may be used on the world wide web to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that simply because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier offers any additional services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that offers a good experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That can allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.