One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are content with the service they get. But some business owners seem to think that simply as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system supplier offers any extra services. For example, some of the business owners provide applications to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find an organization that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everyone.